Perfectly reasonable questions

• How does sales invoice creation work in myann.?

  myann. makes creating sales invoices simple and fast.

  Fill in the required information:

  1. Add the recipient’s details. To enter customer information, simply search for the customer’s name, the data will be loaded automatically from the Business Register.

  2. The invoice date is set to today’s date by default, but you can change it if needed.

  3. The payment deadline is set to 7 days by default, but you can choose a shorter or longer deadline if necessary.

  4. The invoice number is added automatically, but you can also use your own numbering system. Simply enter the desired number on the invoice.

  5. When creating your first invoice, you need to enter the company’s bank account number. It will then be added automatically to future invoices.

  6. Add the necessary invoice rows: the invoice description (what the invoice is issued for), quantity, and price.

  7. You can add additional information in the comment field if needed.

  Save the invoice and download the generated PDF file. Your invoice is now ready to be sent.

• What sales invoice features does myann. offer and how much does it cost?

  myann. sales invoicing allows you to quickly and easily create PDF invoices. If needed, you can edit or delete invoices. You can also mark issued invoices as paid, giving you a clear overview of received and outstanding payments.

  Sales invoicing is free for the first 3 months. After that, a monthly fee of 1 euro applies and is billed for 12 calendar months. You can create unlimited invoices with no period restrictions.

• What is a sales invoice and what information must it include?

  A sales invoice is a document issued by the seller to the customer for services provided or goods sold. A sales invoice is necessary for:

  • receiving payment for completed work,

  • accounting for turnover and revenue,

  • tax accounting if the company is VAT registered.

  Every invoice must include at least:

  • Invoice number – unique and based on a logical numbering system,

  • Invoice issue date,

  • Seller’s details – company name, registry code, address,

  • Buyer’s details – customer name, registry code, address,

  • Description of goods or services – what was sold and in what quantity,

  • Price – excluding VAT,

  • VAT (24%) – only if you are VAT registered (show both the VAT rate and amount separately),

  • Total amount payable,

  • Payment deadline,

  • Company bank account number.

• How should you choose a sales invoice number? Does the numbering have to be sequential?

  The invoice number must be unique. The easiest approach is to create a system that works for your company and use it consistently. Here are some common examples:

  • year + sequence number (e.g. 25001, 25002 …),

  • year + shorter sequence number (e.g. 2501, 2502 …),

  • date + sequence number (e.g. 20092501 …).

  Consistency is the most important part, as it helps avoid confusion and duplicate invoices. Sequential numbering is recommended, but it is not mandatory. What matters is that the numbering system is consistent and each invoice number is unique.

• Can a sales invoice be corrected or deleted?

  An invoice can be corrected if it has not yet been sent to the customer. After the invoice has been issued, it cannot be changed unilaterally. Changes are only possible by agreement with the customer.

  If necessary, you can issue either a partial credit invoice (for example, if the amount or quantity changed) or a full credit invoice.

  From an accounting perspective, it is not correct to delete an issued sales invoice. Instead, the invoice should be credited in order to maintain a proper invoice history.

• What is a credit invoice?

  A credit invoice is a sales invoice used to cancel or reduce a previously issued invoice. It is typically used when there is an error on the invoice, goods are returned, or a service is only partially provided.

  A credit invoice must always be linked to the original invoice, for example by referencing the original invoice number in the explanation. It contains the same parties, the seller and the buyer, as well as the same amounts and taxes, but with opposite values. In practice, it is essentially a negative copy of the original invoice.

  A credit invoice can be:

  • full - cancelling the originally issued invoice entirely,

  • partial - changing the quantities or prices on the original invoice.

  The date of the credit invoice does not have to be the same as the date of the original invoice.

• VAT - who must add it, when, and at what rate?

  VAT must be added to a sales invoice if the seller, the issuer of the invoice, is VAT registered and the transaction is not VAT exempt. In Estonia, the standard VAT rate is 24%, although different rates may apply to certain goods and services.

  If the seller is not VAT registered, the sales invoice is issued without VAT, and it is recommended to include a note stating: “the company is not VAT registered”.

  If a company is VAT registered and sells goods or services within the European Union to another VAT registered business, the buyer’s VAT number must be included on the invoice, a 0% VAT rate must be applied, and the note “reverse charge” must be added.

  If a company is VAT registered and sells services outside the European Union, the invoice is also issued with 0% VAT, and the note “export” should be added.

• What is an e-invoice? What is the difference between a PDF invoice and an e-invoice?

  An e-invoice is a machine-readable invoice that moves directly from one information system to another (for example, from the seller’s software to the buyer’s software). An e-invoice is not intended for direct reading by humans, but for automatic processing.

  What is the difference between an e-invoice and a PDF invoice?

  The main difference lies in how they are used and how automated the process is.

  E-invoice

  • machine-readable format,

  • transferred automatically from system to system,

  • mainly intended for invoicing between businesses.

  PDF invoice

  • human-readable document,

  • usually sent by email,

  • suitable for invoicing both private individuals and companies.

  All sellers issuing invoices to public sector institutions, such as government agencies, local municipalities, and institutions managed by them, are required to issue e-invoices. The public sector only accepts invoices in e-invoice format.

• How is my data secured?

  Data security is a priority for myann., and we protect your data in the following ways:

  -all data is stored in encrypted form;

  - only authorised users can access the data;

  - regular security checks for system vulnerabilities;

  - data is backed up

• What happens to my data after the invoice is created?

  Your data stays in the system until you delete it. If you want, you can delete everything as soon as you have saved the report.

• Can I delete my data and my account after using the software?

  Yes. When you delete your account, all data linked to you is deleted from our database. If you delete a report, we also delete all data linked to that report, including data received from the Estonian Business Register and bank statements.